Hashim G Travel
Terms & Conditions
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Full payment for all products including promotional and offer fares based on foreign currency are required at the time of booking regardless of the product arrangements being confirmed. If the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Taxes and fuel surcharges do change, and all bookings are subject to additional charges as these are consolidated contract fares with special conditions. You will be advised if additional money is due. Payment can be made by all major Credit Cards. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third-party credit/debit card we will require written authorisation to be provided by the cardholder. We would also like to draw your attention to the purchase of products by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). We will endeavour to send out travel documents 14 days prior to departure by first class post at client’s own risk. Special, Recorded or Registered post can be arranged at an additional charge. The Company will not accept responsibility for documents mislaid or lost by the Royal Mail.
Price Guarantee: Charter Flight Arrangements: The price shown on this confirmation invoice will not be subject to any surcharges. Scheduled Flight Arrangements: As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed full payment is received. The payment of a deposit does not guarantee your seat, not the price. Government Action: Our price Guarantee cannot cover increase due to direct government action. E.g. the imposition of VAT or passenger Levy or fuel Surcharges. having a refund of all monies paid; or accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); Changing Your Arrangements: If you wish to change any item – other than increasing the number of persons in your party – and providing. We can accommodate the change; you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes. You will be informed of any additional taxes prior to ticket issue.
Delivery of Your Booking
The following applies to all products or services booked via our Site:
During the booking process, you will be given the choice of e-ticket or paper ticket.
Hashim G Travel depends on all information given by the customer, we cannot hold responsibility if your paper tickets are lost through the post due to incorrect details. Please insure all information given is accurate any changes made for any information please inform Hashim G Travel as soon as possible.
If you do not receive your tickets within 7 working days of your booking confirmation email, please contact us – but not before, unless your departure is within this time. Please note that if you opt for this delivery method and tickets are lost in the post then you will be responsible for any costs involved in re-issuing the tickets.
As Royal Mail guarantee delivery by 12:00 the following day we would ask that you contact our call centre within 72 hours of your confirmation email if you have still not received tickets – but not before. Failure to contact within this 72-hour timeframe may result in costs from the airline which you would be responsible for paying.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier’s require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier’s need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight Hotel Packages your failure to comply with this procedure could result in us being unable to accept responsibility.
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. It is also the responsibility of the traveller to be at the airport at least 3 hours prior to the departure of his/her time of departure of flight. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Umrah requirements for the visa dealings are different for the different countries whereas the general rules and regulations of the umrah visa of Saudi Arabia are that an individual cannot apply for the umrah visa him/herself. You must go through a proper agent to go through the process. The kingdom of Saudi Arabia does not provide or process the applications of visa during shawwal and dhul kada due to hajj preparations. The umrah visa is only valid for 30 days pilgrims must complete there umrah within these days.
These terms & conditions agreements applies to all Hashim G travel Umrah packages.
The Umrah package prices are calculated as per the exchange rate of GBP. These prices are subjected to change (increase/decrease) according to the rate of exchange at time of payment Hotel Confirmations
Prices are subject to hotel confirmation, and are subject to change based on rooming availability, hotel confirmation and seasonality
Once hotels are confirmed, cancellation policies are subject to hotel policy. It is client’s responsibility to enquire about these policies with travel consultant at time of booking Flight Confirmations
Prices are subject to change based on seating availability, seasonality and fluctuations in fares and/or taxes from the airline
Once flights are issued, they are non-refundable.
Airline tickets must be paid for in full at time of ticket issuance or are subject to cancellations or fare increase.
We recommend travel insurance for all passengers.
Please advise the consultant if you have any pre-existing medical conditions
The validity period for entry to Saudi Arabia is 30 days in all months except the month of Ramadan, which is 14 days and such period must be calculated from the date and time on which the Umrah visa is issued to the date and time of the entry to Saudi Arabia Duration of Stay
Duration of stay for Umrah in Saudi Arabia is 14 days within all months and must be calculated from the date and time of the entry to Saudi Arabia to the date and time of the departure from Saudi Arabia
Passengers are only permitted to reside in Jeddah, Makkah and Madinah and staying in another city will violate the immigration laws and will expose themselves to penalties according to Saudi Arabian Laws
The duration of stay is as per instruction by Ministry of Hajj in Saudi Arabia, and therefore clients MUST complete Umrah and depart from Saudi Arabia prior to the expiry date of Umrah visas, otherwise the client will violate the immigration laws and will expose themselves to penalties according to Saudi Arabian Laws o This could include fines (minimum of $10,000 USD), or refusal of return to the kingdom Visa Processing
Visas take approximately 10 business days to process, and can be submitted a maximum 30 days [or 14 days during Ramadan] prior to travel
Incomplete or incorrect documentation may delay the visa processing procedure, or may result in visa being denied
Hashim G Travel is unable to guarantee to obtain Umrah visa, and consequently accepts no liability whatsoever for not obtaining the visa, with or without reason.
Hashim G Travel is not liable for any delay or misplace or loss of passport during processing and obtaining Umrah visa from Embassy of Saudi Arabia.
Hashim G Travel reserves the rights at any time to amend, modify or alter the website, terms & condition agreement, registration forms and the contest of Umrah packages without notice.
Your continued use of Hashim G Travel website or services means that you accept unconditionally any amendments made to the terms & condition agreement, registration form and the contents of the packages.
Hashim G Travel acts only as agent for clients in making arrangements of services for airlines, hotels, transportations or any other services in connection with this tour and assumes no liability or responsibility whatsoever for mismanagement from any one of the administrations, management or employee/staff who provide any of these services.
Hashim G Travel will not be liable to the client for any claims against non-fulfilment, unsatisfactory or non-performance of services and products purchased on the clients behalf by the company from third parties (not limited to) airlines, hotels, car hire/transfer companies and tour operators.
You are responsible, upon receiving any documentation relating to your booking(s), including but not limited to, passports, flight tickets, hotel booking confirmation, to ensure they are accurate and do not contain any omissions or errors.
We understand how important it is for you to know your money is protected and have arranged protection for Hashim G Travel bookings (defined below) under our ATOL, number 11668. Hashim G Travel has been introduced by the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 to give you financial protection for travel arrangements which are not, legally, packages but which include more than one travel product. This protection is only a protection against the unlikely event of our insolvency or that of your Travel Suppliers booked through EU. Hashim G Travel does not impact at all upon liability should something go wrong with what you have booked – the position is as set out elsewhere in these conditions.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.